Accessibility Statement

We are committed to ensuring that our website is accessible to all users, including those with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards, which are internationally recognized guidelines for creating accessible web content. Our goal is to provide an inclusive and barrier-free shopping experience for everyone.

1. Our Accessibility Commitment

We believe that accessibility is a fundamental right, not an afterthought. We are continuously working to improve the accessibility of our website by identifying and removing potential barriers. This includes regular reviews of our website’s design, functionality, and content to ensure that all users can navigate, understand, and interact with our site effectively, regardless of their ability or the assistive technology they use.

2. Accessibility Features Implemented

To enhance accessibility, we have implemented the following features on our website:
  • Screen Reader Compatibility: Our website is designed to be compatible with common screen readers, such as JAWS, NVDA, and VoiceOver. All images include descriptive alt text, and interactive elements (e.g., buttons, links, forms) are properly labeled to ensure screen reader users can understand their purpose.
  • Keyboard Navigation: All parts of the website can be navigated using only a keyboard, without the need for a mouse. This includes the ability to tab through interactive elements, access dropdown menus, and submit forms via keyboard commands.
  • Adjustable Text Sizes: Users can adjust the text size on our website through their browser settings without losing content or functionality. We also use clear, legible fonts and appropriate color contrast between text and background to improve readability for users with visual impairments.
  • Form Accessibility: Our contact form (on the Contact Us page) and checkout forms include clear instructions, error messages, and labels. Required fields are clearly indicated, and form validation provides feedback in an accessible format for all users.
  • Structured Content: We use proper HTML heading hierarchy (H1-H6) to organize content, making it easier for screen reader users to navigate and understand the structure of our pages. Lists, tables, and other content elements are also marked up correctly for accessibility.

3. Ongoing Improvements

Accessibility is an ongoing process. We regularly audit our website for accessibility issues and implement updates to address any barriers identified. This includes reviewing new content and features before they are published to ensure they meet our accessibility standards. We also stay informed about changes to accessibility guidelines and best practices to continuously improve our website’s inclusivity.

4. Reporting Accessibility Issues

If you encounter any accessibility barriers while using our website (e.g., difficulty navigating with a screen reader, unreadable text, or inaccessible forms), please let us know. We take all feedback seriously and will work to resolve the issue as soon as possible.
To report an accessibility issue, please contact us through the form on our Contact Us page. When submitting your feedback, please include the following information to help us address the problem effectively:
  • The URL of the page where the accessibility issue occurred;
  • A detailed description of the barrier (e.g., “I cannot submit the contact form using a screen reader”);
  • The assistive technology you are using (if applicable);
  • Your contact information (optional, but helpful if we need to follow up with you