We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free refund policy to ensure your peace of mind. Please read the following details carefully to understand our refund process and requirements.
1. Eligibility for Refunds
To be eligible for a refund, you must initiate the return request within 60 days of receiving your order. The returned items must be in their original condition: unused, unwashed, with all original tags and packaging intact. Items that have been worn, damaged, or altered will not be accepted for a refund.
2. How to Initiate a Return & Refund Request
If you wish to return an item for a refund, please contact us through the form on our Contact Us page. When submitting your request, please provide your order number, the name of the item(s) you wish to return, and the reason for the return. Our customer service team will review your request and respond with detailed return instructions (including the return address, if applicable) as soon as possible.
3. Refund Processing Time
Once we receive and inspect the returned item(s) and confirm they meet the refund eligibility requirements, we will process your refund within 5-10 business days. The refund will be issued to your original payment method. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider’s processing times.
4. Refund Currency & Amount
All refunds will be processed in USD (United States Dollars), consistent with the currency used for your original transaction. The refund amount will be equal to the total amount you paid for the returned item(s), excluding any potential payment provider fees (which are non-refundable by us). Since we offer free shipping on all orders, no shipping fees will be deducted from your refund.
5. Non-Refundable Items (If Applicable)
At this time, all our products are eligible for a refund as long as they meet the eligibility criteria stated above. If there are any exceptions in the future, they will be clearly marked on the product detail page.
6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us through the form on our Contact Us page immediately (preferably within 7 days of receipt). Please include photos of the item and the packaging to help us resolve the issue quickly. We will either arrange for a full refund or send you a replacement (free of charge) at your discretion.
7. Questions & Support
If you have any questions or need assistance with your refund request, please do not hesitate to contact us through the form on our Contact Us page. Our customer service team is dedicated to helping you resolve any issues promptly.
