Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or contact us through the form on our Contact Us page. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you to provide and improve our services:
  • Order & Transaction Information: When you make a purchase, we collect information such as your name, email address, phone number, shipping address, billing address, and payment details (e.g., credit card information, which is processed by third-party payment providers and not stored by us directly). All transactions are conducted in USD, and relevant transaction records may be retained for order processing and accounting purposes.
  • Contact Form Submissions: When you contact us through the form on our Contact Us page, we collect the information you provide, such as your name, email address, order number (if applicable), and message content, to respond to your inquiries and resolve issues.
  • Website Usage Information: We may collect non-personal information about your interaction with our website, including your IP address, browser type, device information, pages visited, and time spent on the site. This information is collected through cookies and similar tracking technologies to analyze website performance, improve user experience, and optimize our services.

2. How We Use Your Information

We use the collected personal information for the following purposes:
  • Process and fulfill your orders, including order confirmation, shipping, and delivery tracking.
  • Respond to your inquiries, requests, and complaints submitted through the Contact Us form or other communication channels.
  • Process refunds in accordance with our Refund Policy, including verifying your identity and transaction details.
  • Improve our website, products, and services based on user behavior and feedback.
  • Send you important updates, such as order status notifications, policy changes, or service-related information (you will not receive unsolicited marketing communications unless you opt in).
  • Ensure the security of our website and services, detect and prevent fraud or unauthorized activities.

3. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include secure server storage, encryption of sensitive data (such as payment information, which is handled by trusted third-party payment processors), and access controls to limit who can view your information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with trusted third parties only in the following circumstances:
  • Payment Processors: To process your payments, we share necessary transaction information with our third-party payment providers (e.g., credit card processors), who are obligated to protect your data and use it only for payment processing.
  • Shipping Partners: To deliver your orders, we share your shipping address and contact information with our shipping carriers to ensure timely delivery and tracking.
  • Legal Requirements: We may disclose your information if required by law, regulation, or legal process (e.g., a court order) to protect our rights, property, or safety, or the rights, property, or safety of others.

5. Your Rights Regarding Your Information

You have the right to access, correct, or request the deletion of your personal information that we hold. If you wish to exercise these rights, please contact us through the form on our Contact Us page with your request and relevant identification information. We will review your request and respond within a reasonable time frame, in compliance with applicable privacy regulations.
You also have the right to opt out of any marketing communications (if applicable) by following the unsubscribe instructions included in such communications.

6. Cookies and Tracking Technologies

Our website uses cookies (small text files stored on your device) to enhance your browsing experience. Cookies help us remember your preferences, track website usage, and improve our services. You can adjust your browser settings to refuse cookies or notify you when cookies are being sent. However, disabling certain cookies may affect the functionality of our website (e.g., unable to process orders or track your shopping cart).

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after the changes take effect constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the form on our Contact Us page. Our customer service team will respond to your inquiry as soon as possible.

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